This might be venturing into OT but you're talking about an office that caters to the will of the employers because that exact same office planned Nepal, New Zealand and the Caribbean for the lifelong spare. The shoddy lightweight tours of William match what William is willing to do. If we look at what this same office does in terms of preparing Harry's tours, engagements and speeches it's clear the issue isn't the office as much as the royal.
I know. But with Harry's tours Will is not involved. Here Will is. I think that's part of the problem. It's always the leader who inspires or not. Harry obviously does but this is a trio event and he is not the leader.